Terms & Conditions
BESPOKE CAKE/ARTWORK PROJECT
1. Order Placement and Confirmation:
Orders are confirmed after a full or deposit payment is received. Order details, including design, flavours, size, and delivery/pickup information, will be confirmed in the invoice. It is the client's responsibility to review this confirmation and notify us of any discrepancies within 7 days.
Changes to the order after confirmation may be subject to additional charges and may not be possible within 7 days prior to the delivery date.
2. Payment:
A non-refundable deposit of 50% is required to secure the order.
Invoice for the deposit should be paid within 7 days or as agreed in the invoice.
Late deposit payment may result in your order being cancelled or in delays to your project.
For orders under £5,000, please ensure the remaining balance is received prior to delivery. For larger orders (over £5,000), it is due within 7 days post-delivery.
Our payment method is a bank transfer, details can be found in the invoice.
Failure to pay the remaining balance by the agreed due date may result in late payment (1% per month) and administrative fee added.
3. Design and Customisation:
We will work with you to create a custom design based on your specifications.
While we strive to replicate designs as closely as possible, slight variations may occur due to the handmade nature of our products.
Providing inspiration photos is helpful, but we do not guarantee exact replicas of other bakers' work due to copyright and artistic differences.
We reserve the right to make minor adjustments to the design if necessary to ensure structural integrity or quality.
4. Cancellations and Refunds:
The deposit is non-refundable.
Cancellations made within 14 days of the delivery date will require payment of the full balance.
In the unlikely event that we need to cancel the order, a full refund, including the deposit, will be issued.
5. Delivery and Pickup:
Delivery is available for an additional fee within the UK.
Delivery times will be scheduled and confirmed with the client. We are not responsible for delays caused by unforeseen circumstances such as traffic or weather.
If the client chooses pickup, they are responsible for transporting the cake safely. We are not liable for any damage that occurs after the cake leaves our premises.
For tiered cakes or delicate designs, delivery is highly recommended.
6. Liability:
We are not responsible for any damage to the cake/artwork after delivery or pickup.
We are not liable for any issues arising from improper storage or handling of the cake/artwork by the client.
Our liability is limited to the cost of the cake/artwork.
7. Allergies and Dietary Restrictions:
Please inform us of any allergies or dietary restrictions at the time of ordering.
While we take precautions to prevent cross-contamination, we cannot guarantee that our products are completely free from allergens.
It is the client's responsibility to inform their guests of any potential allergens.
8. Rights to Photography and Publication
We retains the perpetual, worldwide right to photograph, video-record, or otherwise document the commissioned cake, food art, and any related preparatory or in-progress work.
This documentation may be used for, but is not limited to, the following purposes:
Portfolio: Display on the the professional website.
Promotional Materials: Use in brochures, advertisements, and other marketing efforts.
Social Media and Blog: Posting on all social media platforms (e.g., Instagram, X, Facebook, TikTok) including blog or newsletters.
9. Client-Requested Publication Embargo and Delay
If the client requires a delay in publication (an "embargo") due to an event's private nature, confidentiality, or to control the timeline of their own announcements (e.g., waiting for their official photographer's release):
The Client must inform in writing of the requested embargo period no later than the final payment due date.
This notification must include the specific date on which the embargo is to be lifted (the "Release Date").
If the Client does not provide a specific release date by the final payment deadline, we reserves the right to publish the work after the date of the event/delivery.
10. Intellectual Property:
All designs created by us remain our intellectual property.
We retains all intellectual property and copyright ownership of the final design and the artistic work itself, including all preparatory sketches and concepts.
11. Governing Law:
These terms and conditions are governed by the laws of United Kingdom.
12. Acceptance of Terms:
By placing an order, the client agrees to these terms and conditions.